IPE Libraray Catalogue Hyderabad catalog › Results of search for 'su:"Customer services"'

	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit by Zeithaml, valarie a \| Bitner, Mary Jo \| Gremler, Dwayne D \| Pandit, Ajay. Edition: 6th & 4th ed.Material type: Text Language: English Publisher: Boston : McGraw-Hill/Irwin, c2006Online access: Click here to access online \| Click here to access online \| Click here to access online Availability: Items available for loan: (12). Place hold Add to cart (remove)
	2.	Supply chain management : strategy, planning, and operation / Sunil Chopra; Peter Meindl; Dharam Vir Kalra by Chopra, sunil, 1960- \| Meindl, Peter, 1970- \| Vir Kalra, Dharam. Edition: 5th & 6th ed.Material type: Text Publisher: New Delhi : Pearson, 2016Availability: Items available for loan: (20). Lost (1). Place hold Add to cart (remove)
	3.	No cover image available Successful service operations management. / Richard Metters (et al..) by Metters, Richard. Edition: 2nd ed. /Material type: Text Language: English Publisher: Mason, OH : South-Western, c2006Other title: Service operations management.Availability: Items available for loan: Call number: 658.812 MET (45). Checked out (1). Place hold Add to cart (remove)
	4.	Supply chain management : Strategy, Planning, and Operation / Sunil Chopra; Peter Meindl; Dharam Vir Kalra by Chopra, sunil, 1960- \| Meindl, Peter, 1970- \| Vir Kalra, Dharam. Edition: Sixth Edition.Material type: Text Language: English Publisher: New Delhi : Pearson, 2016Availability: Items available for loan: Call number: 658.7 CHO (30). Checked out (2). Lost (4). Place hold Add to cart (remove)
	5.	Building Quality Service : with competency-based human resource management / Lynn van der Wagen. by Van der Wagen, Lynn. Material type: Text Language: English Publisher: Chatswood [Australia] ; Newton [Mass.?] : Butterworth-Heinemann, c1994Online access: Click here to access online \| Click here to access online Availability: Items available for loan: Call number: 658.3 VAN (1). Place hold Add to cart (remove)
	6.	Service Marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by Rust, Roland T \| Zahorik, Anthony J \| Keiningham, Timothy L. Material type: Text Publisher: New York : HarperCollins College Publishers, c1996Availability: Items available for loan: Call number: 658.8 RUS (1). Place hold Add to cart (remove)
	7.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer. by Gitomer, Jeffrey H. Material type: Text Publisher: Austin, Tex. : Bard Press, c1998Availability: Items available for loan: Call number: 658.8'12 GIT.C (1). Place hold Add to cart (remove)
	8.	No cover image available Customer driven services management by Balachandran s. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response 19Availability: Items available for loan: (1). Place hold Add to cart (remove)
	9.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee by Lovelock, christopher h \| Wirtz, Jochen \| Chatterjee, Jayanta. Edition: 6th, 7th & 8th ed.Material type: Text Language: English Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2018Online access: Click here to access online Availability: Items available for loan: (19). Place hold Add to cart (remove)
	10.	No cover image available Logistics / David J. Bloomberg [and] Stephen Lemay [and] Joe B. Hanna by Bloomberg, David J \| Lemay, Stephen \| Hanna, Joe B. Material type: Text Publisher: New Delhi PHI 2003Availability: Items available for loan: Call number: 658.5 BLO (1). Place hold Add to cart (remove)
	11.	Customer Service Nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy J. Friedman. by Friedman, Nancy J. Material type: Text Language: English Publisher: New Delhi : Viva Books Pvt. Ltd., 2004Availability: Items available for loan: Call number: 658.8 FRI (1). Place hold Add to cart (remove)
	12.	Connecting with your customers / by Harvard Business School. Material type: Text Publisher: Boston, Mass. : Harvard Business School Press, c2006Online access: Click here to access online Availability: Items available for loan: Call number: 658.8 HAR.C (1). Place hold Add to cart (remove)
	13.	Customer relationship management in Indian banking industry / edited by R.K. Uppal. by Uppal, R. K, 1960-. Material type: Text Language: English Publisher: New Delhi : New Century Publications, 2008Availability: Items available for loan: Call number: 658.812 UPP.C (1). Place hold Add to cart (remove)
	14.	Making Customer Service Happen : a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs Neville Lake & Kristin Hickey by Lake, Neville \| Hickey, Kristin. Material type: Text Publisher: Australia : Business and Professional Publishing Pvt. Ltd., 2008Availability: Items available for loan: Call number: 658.8'343 LAK.M (1). Place hold Add to cart (remove)
	15.	Amaze your customers! : creative tips on winning & keeping your customers / Daniel Zanetti. by Zanetti, Daniel. Material type: Text Language: English Publisher: London ; Philadelphia : Kogan Page, c2006Online access: Click here to access online \| Click here to access online \| Click here to access online Availability: Items available for loan: Call number: 658.8'343 ZAN (1). Place hold Add to cart (remove)
	16.	Services Marketing : operation, management, and strategy / Kenneth E. Clow, David L. Kurtz. by Clow, Kenneth E \| Kurtz, David L. Edition: 2nd ed.Material type: Text Language: English Publisher: Cincinnati, Ohio : Atomic Dog Pub., c2004Availability: Items available for loan: Call number: 658.8 CLO (2). Place hold Add to cart (remove)
	17.	The ICFAI University Press on customer retention management : concepts and applications / ed. by S Jaya krishna by ed. by Jaya krishna, s. Edition: 1st ed.Material type: Text Language: English Publisher: Hyderabad, India : ICFAI University Press, 2006Availability: Items available for loan: Call number: 658.8 JAY (1). Place hold Add to cart (remove)
	18.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee by Lovelock, Christopher \| Wirtz, Jochen \| Chatterjee, Jayanta. Edition: 7th ed.Material type: Text Language: English Publisher: India : Prentice Hall, 2011Availability: Items available for loan: Call number: 658.8 LOV (39). Checked out (1). Place hold Add to cart (remove)
	19.	Competing against luck : the story of innovation and customer choice / Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan. by Christensen, Clayton M \| Hall, Taddy \| Dillon, Karen \| Duncan, David S. Edition: First edition.Material type: Text Language: English Publisher: New York : Harper business , 2016Availability: Items available for loan: Call number: 658.4 CHR (1). Place hold Add to cart (remove)
	20.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M. Material type: Text Language: English Publisher: Boston ; Harvard Business Review Press , 2019Availability: Items available for loan: Call number: 658 CHR (1). Place hold Add to cart (remove)

IPE Libraray Catalogue Hyderabad

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