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Online Public Access Catalogue

Your search returned 26 results.

1.
Principles of Customer Relationship Management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk.

by Baran, Roger J, 1945- | Galka, Robert J | Strunk, Daniel P.

Edition: Indian ed.Material type: Text Text Language: English Publisher: Mason, Ohio : Thomson/South-Western, c2008Availability: Items available for loan: (2).

2.
Customer Relationship Management : concepts and cases / Alok Kumar Rai.

by Alok, Kumar Rai.

Material type: Text Text Language: English Publisher: New Delhi : PHI Learning Private Limited, 2008Availability: Items available for loan: (5).

3.
The crm handbook : a business guide to customer relationship management / Jill Dyché.

by Dyché, jill.

Material type: Text Text Language: English Publisher: Boston : Addison Wesley, c2002Availability: Items available for loan: Call number: 658.812 DYC (1). Checked out (1).

4.
Building Quality Service : with competency-based human resource management / Lynn van der Wagen.

by Van der Wagen, Lynn.

Material type: Text Text Language: English Publisher: Chatswood [Australia] ; Newton [Mass.?] : Butterworth-Heinemann, c1994Online access: Click here to access online | Click here to access online Availability: Items available for loan: Call number: 658.3 VAN (1).

5.
Customer Satisfaction is Worthless, Customer Loyalty is Priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer.

by Gitomer, Jeffrey H.

Material type: Text Text Publisher: Austin, Tex. : Bard Press, c1998Availability: Items available for loan: Call number: 658.8'12 GIT.C (1).

6.
Crm at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.

by Greenberg, paul.

Edition: 3rd ed.Material type: Text Text Publisher: New York : McGraw-Hill/Osborne, c2004Other title: Customer relationship management at the speed of light.Online access: Click here to access online | Click here to access online | Click here to access online Availability: Items available for loan: (2).

7.
Customer relationship management : A key to corporate success / V. Venkata Ramana, G. Somayajulu.

by Venkata Ramana, V | Somayajulu, G.

Material type: Text Text Language: English Publisher: New Delhi : Excel Books, ©2003Availability: Items available for loan: Call number: 658.8 VEN (2).

8.
The CRM Project Management Handbook : building realistic expectations and managing risk / Michael Gentle.

by Gentle, Michael, 1957-.

Material type: Text Text Language: English Publisher: London ; Sterling, VA : Kogan Page, 2002Online access: Click here to access online | Click here to access online Availability: Items available for loan: Call number: 658.812 GEN (1).

9.
Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham.

Material type: Text Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.812 ROB (1).

10.
The Ultimate CRM Handbook : strategies and concepts for building enduring customer loyalty and profitability / edited by John G. Freeland

by Freeland, John G.

Material type: Text Text Language: English Publisher: New York, N.Y. : McGraw-Hill, c2003Other title: CRM handbook.Online access: Click here to access online | Click here to access online Availability: Items available for loan: Call number: 658.812 (1).

11.
Managing the Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler.

by Smith, Shaun | Wheeler, Joe.

Material type: Text Text Language: English Publisher: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002Availability: Items available for loan: Call number: 658.812 SMI (1).

12.
Outrside in corporation how to build customer centric organisation for break through results / Bardan E. Bund

by Bund, Bardan E.

Material type: Text Text Language: English Publisher: NEW DELHI TMH 2006Availability: Items available for loan: Call number: 658.8 BUN (1).

13.
Connecting with your customers /

by Harvard Business School.

Material type: Text Text Publisher: Boston, Mass. : Harvard Business School Press, c2006Online access: Click here to access online Availability: Items available for loan: Call number: 658.8 HAR.C (1).

14.
Customer relationship management in Indian banking industry / edited by R.K. Uppal.

by Uppal, R. K, 1960-.

Material type: Text Text Language: English Publisher: New Delhi : New Century Publications, 2008Availability: Items available for loan: Call number: 658.812 UPP.C (1).

15.
Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham.

Material type: Text Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.8343 ROB (1).

16.
Customer Care Excellence : how to create an effective customer focus / Sarah Cook.

by Cook, Sarah.

Edition: 4th ed.Material type: Text Text Language: English Publisher: London ; Milford, CT : Kogan Page, 2004Availability: Items available for loan: Call number: 658.8'343 COO (1).

17.
Customer Relationship Management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.

by Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: Text Text Language: English Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: No items available : Checked out (1).

18.
Banker-customer relationship in India / O.D. Heggade.

by Heggade, O. D.

Material type: Text Text Language: English Publisher: New Delhi : Mohit Publications, 2000Availability: Items available for loan: Call number: 332.10954 HEG (1).

19.
Co-creating brands : Brand management from a co-creative perspective / Nicholas Ind & Holger J. Schmidt.

by Ind, Nicholas | Schmidt, Holger.

Material type: Text Text Language: English Publisher: London : Bloomsbury Business, 2019Other title: Brand management from a co-creative perspective.Availability: Items available for loan: Call number: 658.827 IND (1).

20.
Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan.

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed.Material type: Text Text Language: English Publisher: New York : Routledge, Taylor & Francis Group, 2022Availability: Items available for loan: Call number: 658.812 BUT (7). Checked out (1).