IPE Libraray Catalogue Hyderabad catalog › Results of search for 'su:"Customer relations "'

	1.	Principles of Customer Relationship Management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk. by Baran, Roger J, 1945- \| Galka, Robert J \| Strunk, Daniel P. Edition: Indian ed.Material type: Text Language: English Publisher: Mason, Ohio : Thomson/South-Western, c2008Availability: Items available for loan: (2). Place hold Add to cart (remove)
	2.	Customer Relationship Management : concepts and cases / Alok Kumar Rai. by Alok, Kumar Rai. Material type: Text Language: English Publisher: New Delhi : PHI Learning Private Limited, 2008Availability: Items available for loan: (5). Place hold Add to cart (remove)
	3.	The crm handbook : a business guide to customer relationship management / Jill Dyché. by Dyché, jill. Material type: Text Language: English Publisher: Boston : Addison Wesley, c2002Availability: Items available for loan: Call number: 658.812 DYC (1). Checked out (1). Place hold Add to cart (remove)
	4.	Building Quality Service : with competency-based human resource management / Lynn van der Wagen. by Van der Wagen, Lynn. Material type: Text Language: English Publisher: Chatswood [Australia] ; Newton [Mass.?] : Butterworth-Heinemann, c1994Online access: Click here to access online \| Click here to access online Availability: Items available for loan: Call number: 658.3 VAN (1). Place hold Add to cart (remove)
	5.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer. by Gitomer, Jeffrey H. Material type: Text Publisher: Austin, Tex. : Bard Press, c1998Availability: Items available for loan: Call number: 658.8'12 GIT.C (1). Place hold Add to cart (remove)
	6.	Crm at the speed of light : essential customer strategies for the 21st century / Paul Greenberg. by Greenberg, paul. Edition: 3rd ed.Material type: Text Publisher: New York : McGraw-Hill/Osborne, c2004Other title: Customer relationship management at the speed of light.Online access: Click here to access online \| Click here to access online \| Click here to access online Availability: Items available for loan: (2). Place hold Add to cart (remove)
	7.	No cover image available Customer relationship management : A key to corporate success / V. Venkata Ramana, G. Somayajulu. by Venkata Ramana, V \| Somayajulu, G. Material type: Text Language: English Publisher: New Delhi : Excel Books, ©2003Availability: Items available for loan: Call number: 658.8 VEN (2). Place hold Add to cart (remove)
	8.	The CRM Project Management Handbook : building realistic expectations and managing risk / Michael Gentle. by Gentle, Michael, 1957-. Material type: Text Language: English Publisher: London ; Sterling, VA : Kogan Page, 2002Online access: Click here to access online \| Click here to access online Availability: Items available for loan: Call number: 658.812 GEN (1). Place hold Add to cart (remove)
	9.	Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham. Material type: Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.812 ROB (1). Place hold Add to cart (remove)
	10.	The Ultimate CRM Handbook : strategies and concepts for building enduring customer loyalty and profitability / edited by John G. Freeland by Freeland, John G. Material type: Text Language: English Publisher: New York, N.Y. : McGraw-Hill, c2003Other title: CRM handbook.Online access: Click here to access online \| Click here to access online Availability: Items available for loan: Call number: 658.812 (1). Place hold Add to cart (remove)
	11.	Managing the Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler. by Smith, Shaun \| Wheeler, Joe. Material type: Text Language: English Publisher: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002Availability: Items available for loan: Call number: 658.812 SMI (1). Place hold Add to cart (remove)
	12.	Outrside in corporation how to build customer centric organisation for break through results / Bardan E. Bund by Bund, Bardan E. Material type: Text Language: English Publisher: NEW DELHI TMH 2006Availability: Items available for loan: Call number: 658.8 BUN (1). Place hold Add to cart (remove)
	13.	Connecting with your customers / by Harvard Business School. Material type: Text Publisher: Boston, Mass. : Harvard Business School Press, c2006Online access: Click here to access online Availability: Items available for loan: Call number: 658.8 HAR.C (1). Place hold Add to cart (remove)
	14.	Customer relationship management in Indian banking industry / edited by R.K. Uppal. by Uppal, R. K, 1960-. Material type: Text Language: English Publisher: New Delhi : New Century Publications, 2008Availability: Items available for loan: Call number: 658.812 UPP.C (1). Place hold Add to cart (remove)
	15.	Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham. Material type: Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.8343 ROB (1). Place hold Add to cart (remove)
	16.	Customer Care Excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah. Edition: 4th ed.Material type: Text Language: English Publisher: London ; Milford, CT : Kogan Page, 2004Availability: Items available for loan: Call number: 658.8'343 COO (1). Place hold Add to cart (remove)
	17.	Customer Relationship Management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. by Sheth, Jagdish N \| Parvatiyar, Atul \| Shainesh, G. Material type: Text Language: English Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: Items available for loan: Call number: 658.812 (1). Place hold Add to cart (remove)
	18.	Banker-customer relationship in India / O.D. Heggade. by Heggade, O. D. Material type: Text Language: English Publisher: New Delhi : Mohit Publications, 2000Availability: Items available for loan: Call number: 332.10954 HEG (1). Place hold Add to cart (remove)
	19.	Co-creating brands : Brand management from a co-creative perspective / Nicholas Ind & Holger J. Schmidt. by Ind, Nicholas \| Schmidt, Holger. Material type: Text Language: English Publisher: London : Bloomsbury Business, 2019Other title: Brand management from a co-creative perspective.Availability: Items available for loan: Call number: 658.827 IND (1). Place hold Add to cart (remove)
	20.	Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis \| Maklan, Stan. Edition: 4th ed.Material type: Text Language: English Publisher: New York : Routledge, Taylor & Francis Group, 2022Availability: Items available for loan: Call number: 658.812 BUT (7). Checked out (1). Lists: New Arrivals- August 1st to 31st 2022, New Arrivals- November 1st to 30th 2022. Place hold Add to cart (remove)

IPE Libraray Catalogue Hyderabad

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