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Online Public Access Catalogue

Your search returned 7 results.

1.
Principles of Customer Relationship Management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk.

by Baran, Roger J, 1945- | Galka, Robert J | Strunk, Daniel P.

Edition: Indian ed.Material type: Text Text Language: English Publisher: Mason, Ohio : Thomson/South-Western, c2008Availability: Items available for loan: (2).

2.
Customer relationship management : A key to corporate success / V. Venkata Ramana, G. Somayajulu.

by Venkata Ramana, V | Somayajulu, G.

Material type: Text Text Language: English Publisher: New Delhi : Excel Books, ©2003Availability: Items available for loan: Call number: 658.8 VEN (2).

3.
Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham.

Material type: Text Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.812 ROB (1).

4.
Managing the Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler.

by Smith, Shaun | Wheeler, Joe.

Material type: Text Text Language: English Publisher: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002Availability: Items available for loan: Call number: 658.812 SMI (1).

5.
Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham.

Material type: Text Text Publisher: London : Hawksmere, 2001Availability: Items available for loan: Call number: 658.8343 ROB (1).

6.
Customer Relationship Management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.

by Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: Text Text Language: English Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: Items available for loan: Call number: 658.812 (1).

7.
Experiential marketing : consumer behaviour, customer experience and the 7Es / Wided Batat.

by Batat, Wided.

Material type: Text Text Language: English Publisher: London : Routledge, Taylor & Francis Group, 2019Availability: Items available for loan: Call number: 658.8 BAT (1).