IPE Libraray Catalogue Hyderabad

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Online Public Access Catalogue

Your search returned 30 results.

21.
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock and Jayanta Chatterjee

by Wirtz, Jochen | Lovelock, Christopher H | Chatterjee, Jayanta.

Edition: 8th edition.Material type: Text Text Language: English Publisher: Chennai Pearson 2018Availability: Items available for loan: Call number: 658.8 WIR (2).

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22.
Services Marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | Pandit, Ajay.

Edition: Seventh edition.Material type: Text Text Language: English Publisher: Chennai : McGraw Hill Education India Pvt. Ltd., 2019Availability: Items available for loan: Call number: 658.8 ZEI (2).

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23.
Service operations management : Improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael.

Material type: Text Text Publisher: Chennai : Pearson, 2017Online access: Click here to access online Availability: Items available for loan: Call number: 658 JOH (1).

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24.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.

by Lovelock, Christopher H | Wirtz, Jochen | Bansal, Harvir S.

Edition: 8th ed.Material type: Text Text Publisher: Chennai: Pearson india education services, 2018Online access: Click here to access online Availability: Items available for loan: Call number: 658.8 LOV (1).

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25.
Services marketing : Text and cases / Rajendra Nargundkar.

by Nargundhkar, Rajendra.

Edition: 3rd ed.Material type: Text Text Publisher: New Delhi, India : Tata McGraw Hill Education, 2010Availability: Items available for loan: Call number: 658.8 NAR (1).

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26.
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Journal of services research.

Material type: Continuing resource Continuing resource Publisher: Gurgaon : Institute for International Management and Technology, 2001-Availability: Items available for loan: (1).

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27.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.

by Fitzsimmons, James A | Fitzsimmons, Mona J | Bordoloi, Sanjeev.

Edition: 8th ed.Material type: Text Text Language: English Publisher: Chennai: McGraw-Hill, 2014Availability: Items available for loan: Call number: 658 FIT (3).
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28.
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael.

Edition: Fourth edition.Material type: Text Text Publisher: India: Pearson; 2018Availability: Items available for loan: Call number: 658.812 JOH (3).
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29.
Service marketing communications/ Jochen Wirtz

by Wirtz, Jochen.

Material type: Text Text Publisher: Singapore : WS Professional, 2018Availability: Items available for loan: Call number: 658.802 WIR (1).
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30.
Service quality and productivity management / Jochen Wirtz, NUS Business School, Singapore.

by Wirtz, Jochen.

Material type: Text Text Publisher: New Jersey : World Scientific, [2018]Availability: Items available for loan: Call number: 658.4013 (1).
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