Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
Material type: TextPublisher: India: Pearson; 2018Edition: Fourth editionDescription: xxii, 462 pages : illustrations ; 27 cmISBN: 9789386873309Subject(s): Service industries -- ManagementDDC classification: 658.812Item type | Current location | Call number | Status | Date due | Barcode |
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Books | Institute of Public Enterprise, Library S Campus | 658.812 JOH (Browse shelf) | Available | 46423 | |
Books | Institute of Public Enterprise, Library S Campus | 658.812 JOH (Browse shelf) | Available | 46424 | |
Books | Institute of Public Enterprise, Library S Campus | 658.812 JOH (Browse shelf) | Available | 46425 |
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
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