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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee by Lovelock, christopher h | Wirtz, Jochen | Chatterjee, Jayanta. Edition: 6th, 7th & 8th ed.Material type: Text Language: English Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2018Online access: Click here to access online Availability: Items available for loan: (19).
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Customer care / Frances [and] Roland Bee by Frances | Roland Bee. Material type: Text Language: English Publisher: Hyderabad : University Press, 2000Availability: Items available for loan: Call number: 658.8 FRA.C (1).
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Marketing management / Philip Kotler, Kevin Lane Keller by Kotler, Philip | Keller, Kevin Lane. Edition: 15th ed.Material type: Text Language: English Publisher: Noida, India : Pearson India Education Services, ©2016Availability: Items available for loan: Call number: 658.8 KOT (4). Checked out (1).
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