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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Johnston, robert, 1953-Contributor(s): Clark, GrahamMaterial type: Text

TextLanguage: English Publisher: India ; New York : Pearson India Education Services Pvt. Ltd., 2005Edition: 2nd edDescription: 516 p. : illISBN: 9788131715208; 0273683675Subject(s): Service industries -- ManagementDDC classification: 658.812

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Item type	Current location	Collection	Call number	Status	Barcode
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41538
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41040
Books	Institute of Public Enterprise, Library			Available	41031
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41032
Books	Institute of Public Enterprise, Library S Campus	Reference	658.812 JOH (Browse shelf)	Available	41033
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41034
Books	Institute of Public Enterprise, Library S Campus	Reference	658.812 JOH (Browse shelf)	Available	41035
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41036
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41037
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41038
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41039
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf)	Available	41041
Books	Institute of Public Enterprise, Library			Available	41042

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Includes bibliographical references and index.

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