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1.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: India ; New York : Pearson India Education Services Pvt. Ltd., 2005
Availability: Items available for loan: Institute of Public Enterprise, Library (14)Call number: 658.812 JOH, ...

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2.
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Service operations management : Improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by
Material type: Text Text
Publication details: Chennai : Pearson, 2017
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Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658 JOH.

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3.
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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by
Edition: Fourth edition.
Material type: Text Text
Publication details: India: Pearson; 2018
Availability: Items available for loan: Institute of Public Enterprise, Library (3)Call number: 658.812 JOH, ...
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4.
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Service Operations Management : improving service delivery / Robert Johnston et al.. by
Edition: 5th ed.
Material type: Text Text
Language: English
Publication details: Noida.: Pearson, 2023
Availability: Items available for loan: Institute of Public Enterprise, Library (5)Call number: 658.812 JOH, ...
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