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Service operations management : improving service delivery /

Johnston, robert, 1953-

Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 2nd ed. - India ; New York : Pearson India Education Services Pvt. Ltd., 2005. - 516 p. : ill. ;

Includes bibliographical references and index.

ISBN: 9788131715208 0273683675

Subjects--Topical Terms:
Service industries--Management.

Dewey Class. No.: 658.812 / JOH.S

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