Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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Material type: Text

TextLanguage: English Publication details: India ; New York : Pearson India Education Services Pvt. Ltd., 2005.Edition: 2nd edDescription: 516 p. : illISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH.S (Browse shelf(Opens below))	Available	40547
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41538
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41040
Books	Institute of Public Enterprise, Library			Available	41031
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41032
Books	Institute of Public Enterprise, Library S Campus	Reference	658.812 JOH (Browse shelf(Opens below))	Available	41033
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41034
Books	Institute of Public Enterprise, Library S Campus	Reference	658.812 JOH (Browse shelf(Opens below))	Available	41035
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41036
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41037
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41038
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41039
Books	Institute of Public Enterprise, Library S Campus		658.812 JOH (Browse shelf(Opens below))	Available	41041
Books	Institute of Public Enterprise, Library			Available	41042

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Previous	658.81 VIE.N The new sales manager : challenges for the 21st century /	658.81 ZIG.S Selling 101 what every successful sales professional needs to know /	658.8101 Aligning strategy and sales : the choices, systems, and behaviors that drive effective selling /	658.812 JOH Service operations management : improving service delivery /	658.812 JOH Service operations management : improving service delivery /	658.816 HAR.P Pricing for profit : a Harvard business review reprint series /	658.818 HAR.F Forecasting /	Next

Includes bibliographical references and index.

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