Successful service operations management. / Richard Metters (et al..)
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TextLanguage: English Publisher: Mason, OH : South-Western, c2006Edition: 2nd edDescription: xx, 406 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 0324224370 (package : core text + student CD + Microsoft Project CDROM set 120 day version + InfoTrak); 0324224389 (core text only); 0324224397 (student CD); 0324321783 (Microsoft Projet 2003 CDRom set 120 days)Other title: Service operations managementSubject(s): Customer services -- Management | Customer services -- Management -- Case studiesDDC classification: 658.812
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Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
Passcard for access to free 4-month subscription to InfoTrak inserted before title page.
Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
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