Metters, Richard
Successful service operations management. / Service operations management Richard Metters (et al..) - 2nd ed. / - Mason, OH : South-Western, c2006. - xx, 406 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. Passcard for access to free 4-month subscription to InfoTrak inserted before title page. Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
0324224370 (package : core text + student CD + Microsoft Project CDROM set 120 day version + InfoTrak) 0324224389 (core text only) 0324224397 (student CD) 0324321783 (Microsoft Projet 2003 CDRom set 120 days)
Customer services--Management.
Customer services--Management--Case studies.
658.812 / MET
Successful service operations management. / Service operations management Richard Metters (et al..) - 2nd ed. / - Mason, OH : South-Western, c2006. - xx, 406 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. Passcard for access to free 4-month subscription to InfoTrak inserted before title page. Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
0324224370 (package : core text + student CD + Microsoft Project CDROM set 120 day version + InfoTrak) 0324224389 (core text only) 0324224397 (student CD) 0324321783 (Microsoft Projet 2003 CDRom set 120 days)
Customer services--Management.
Customer services--Management--Case studies.
658.812 / MET