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Successful service operations management. / (Record no. 419)

000 -LEADER
fixed length control field 01223cam a22002654a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0324224370 (package : core text + student CD + Microsoft Project CDROM set 120 day version + InfoTrak)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0324224389 (core text only)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0324224397 (student CD)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0324321783 (Microsoft Projet 2003 CDRom set 120 days)
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number MET
100 ## - MAIN ENTRY--AUTHOR NAME
Author name Metters, Richard
245 00 - TITLE STATEMENT
Title Successful service operations management. /
Statement of responsibility, etc Richard Metters (et al..)
246 30 - VARYING FORM OF TITLE
Title proper/short title Service operations management
250 ## - EDITION STATEMENT
Edition statement 2nd ed. /
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Mason, OH :
Name of publisher South-Western,
Year of publication c2006.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xx, 406 p. :
Other physical details ill. ;
Dimensions 26 cm. +
Accompanying material 1 CD-ROM (4 3/4 in.)
500 ## - GENERAL NOTE
General note Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
500 ## - GENERAL NOTE
General note Passcard for access to free 4-month subscription to InfoTrak inserted before title page.
500 ## - GENERAL NOTE
General note Various multi-media instructional materials are available to supplement the text.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Customer services
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Customer services
General subdivision Management
Form subdivision Case studies.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Bill Date Full call number Accession Number Price effective from Koha item type Source of acquisition
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 09/26/2014 2014-09-26 658.812 MET 38638 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 09/26/2014 2014-09-26 658.812 MET 38639 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 02/14/2017 2017-02-14 658.812 MET 41702 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 06/19/2014 2017-11-03 658.812 MET 36339 06/08/2020 Books M/s. The Book Syndicate
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 06/19/2014 2014-06-19 658.812 MET 36340 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   06/19/2014 2014-06-19   36364 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 06/19/2014 2014-06-19 658.812 MET 36374 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 06/19/2014 2014-06-19 658.812 MET 36422 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 06/19/2014 2014-06-19 658.812 MET 36467 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 09/26/2014 2014-09-26 658.812 MET 38637 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   09/26/2014 2014-09-26   38640 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 09/26/2014 2014-09-26 658.812 MET 38641 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   09/26/2014 2014-09-26   38642 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/09/2014 2014-09-12 658.812 MET 38808 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/18/2014 2014-12-18 658.812 MET 38923 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/19/2014 2014-12-19 658.812 MET 38926 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 01/10/2017 2017-10-01 658.812 MET 41507 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 02/14/2017 2017-02-14 658.812 MET 41701 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 02/14/2017 2017-02-14 658.812 MET 41703 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 02/14/2017 2017-02-14 658.812 MET 41704 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 02/14/2017 2017-02-14 658.812 MET 41705 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   02/14/2017 2017-02-14   41706 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   02/14/2017 2017-02-14   41707 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   02/14/2017 2017-02-14   41708 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   02/14/2017 2017-02-14   41709 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 07/06/2017 2017-06-07 658.812 MET 42094 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 04/13/2018 2018-04-13 658.812 MET 42354 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2017-11-03   44275 06/08/2020 Books M/s. The Book Syndicate
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44276 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44277 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44278 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44279 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44280 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44281 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44282 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44283 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44284 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44285 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44286 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library   12/19/2019 2019-12-19   44287 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/19/2019 2019-12-19 658.812 MET 44288 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/19/2019 2019-12-19 658.812 MET 44289 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/19/2019 2019-12-19 658.812 MET 44290 06/08/2020 Books  
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/19/2019 2017-11-03 658.812 MET 44291 06/08/2020 Books M/s. The Book Syndicate
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/19/2019 2017-11-03 658.812 MET 44292 06/08/2020 Books M/s. The Book Syndicate
          Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 07/18/2016 2016-07-18 658.812 MET 40548 06/08/2020 Books