Crm at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.
Material type: TextPublisher: New York : McGraw-Hill/Osborne, c2004Edition: 3rd edDescription: xviii, 670 p. : ill. ; 25 cmISBN: 0072231734Other title: Customer relationship management at the speed of lightSubject(s): Customer relations -- Management | Electronic commerceDDC classification: 658.8 Online resources: Click here to access online | Click here to access online | Click here to access onlineItem type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books | Institute of Public Enterprise, Library S Campus | Reference | 658.8 GRE (Browse shelf) | Available | 38910 | |
Books | Institute of Public Enterprise, Library | Available | 30327 |
Includes index.
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