Greenberg, paul.
Crm at the speed of light : essential customer strategies for the 21st century / Customer relationship management at the speed of light Paul Greenberg. - 3rd ed. - New York : McGraw-Hill/Osborne, c2004. - xviii, 670 p. : ill. ; 25 cm.
Includes index.
0072231734
Customer relations--Management.
Electronic commerce.
658.8 / GRE
Crm at the speed of light : essential customer strategies for the 21st century / Customer relationship management at the speed of light Paul Greenberg. - 3rd ed. - New York : McGraw-Hill/Osborne, c2004. - xviii, 670 p. : ill. ; 25 cm.
Includes index.
0072231734
Customer relations--Management.
Electronic commerce.
658.8 / GRE