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Total quality service / D.H. Stamatis.

By: Material type: TextTextLanguage: English Series: Encyclopaedia Total Quality Management SeriesPublication details: New Delhi : Vanity Books International, 1998.Description: xiii, 318 pages : illustrations ; 23 cmISBN:
  • 8175140151
Subject(s): DDC classification:
  • 658.3 STA
Contents:
Quality -- Product versus service -- Communication and management -- Total quality service implementation strategy -- Teams and empowerment -- Conflict resolution -- Customer service and satisfaction -- Benchmarking -- Problem solving and tools used in TQS -- ISO and services.
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Holdings
Item type Current library Collection Call number Vol info Status Date due Barcode
Books Institute of Public Enterprise, Library S Campus Reference 658.3 STA (Browse shelf(Opens below)) 1.1 Available 28578

St. Lucie Press Total quality management Series.

Quality --
Product versus service --
Communication and management --
Total quality service implementation strategy --
Teams and empowerment --
Conflict resolution --
Customer service and satisfaction --
Benchmarking --
Problem solving and tools used in TQS --
ISO and services.

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