Total quality service / (Record no. 20021)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00838nam a22001817a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 8175140151 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.3 |
| Item number | STA |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Author name | Stamatis, D. H. |
| 245 ## - TITLE STATEMENT | |
| Title | Total quality service / |
| Statement of responsibility, etc | D.H. Stamatis. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi : |
| Name of publisher | Vanity Books International, |
| Year of publication | 1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiii, 318 pages : |
| Other physical details | illustrations ; |
| Dimensions | 23 cm. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Encyclopaedia Total Quality Management Series. |
| 500 ## - GENERAL NOTE | |
| General note | St. Lucie Press Total quality management Series. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Quality --<br/>Product versus service --<br/>Communication and management --<br/>Total quality service implementation strategy --<br/>Teams and empowerment --<br/>Conflict resolution --<br/>Customer service and satisfaction --<br/>Benchmarking --<br/>Problem solving and tools used in TQS --<br/>ISO and services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Total quality management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Serial Enumeration / chronology | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Reference | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 10/24/2006 | 4400.00 | 1.1 | 658.3 STA | 28578 | 06/08/2020 | Books |
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