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Total quality service /

Stamatis, D. H.

Total quality service / D.H. Stamatis. - New Delhi : Vanity Books International, 1998. - xiii, 318 pages : illustrations ; 23 cm. - Encyclopaedia Total Quality Management Series. .

St. Lucie Press Total quality management Series.

Quality --
Product versus service --
Communication and management --
Total quality service implementation strategy --
Teams and empowerment --
Conflict resolution --
Customer service and satisfaction --
Benchmarking --
Problem solving and tools used in TQS --
ISO and services.

ISBN: 8175140151

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.3 / STA

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