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Service Management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: Text

TextPublisher: Boston : McGraw-Hill/Irwin, 2006Edition: 5th edDescription: xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 0072982306 (alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658.8 Online resources: Click here to access online

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.8 FIT (Browse shelf)	Available		36488
Books	Institute of Public Enterprise, Library S Campus	658.8 FIT (Browse shelf)	Available		36487

Includes bibliographical references and indexes.

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