Service Management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service Management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and indexes.
0072982306 (alk. paper)
Service industries--Management.
658.802 / FIT
Service Management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and indexes.
0072982306 (alk. paper)
Service industries--Management.
658.802 / FIT
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