eCRM Concepts and Cases / ed. by Madhavi garikaparthi
Material type: TextLanguage: English Publication details: Hyderabad : ICFAI bBooks ; 2005.Description: xiv, 261 p. : illustrations, 23 cmSubject(s): DDC classification:- 658.8 MAD
Contents:
section I: Understanding eCRM,
Section II: eCRM Process and Tools,
Section III: Cases in eCRM
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Institute of Public Enterprise, Library S Campus | 658.8 MAD (Browse shelf(Opens below)) | Available | 33412 |
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Includes Bibliographic References related and Index
section I: Understanding eCRM,
Section II: eCRM Process and Tools,
Section III: Cases in eCRM
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