eCRM Concepts and Cases / (Record no. 5430)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00576nam a2200169Ia 4500 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | MAD |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Author name | Icfai |
| 245 #0 - TITLE STATEMENT | |
| Title | eCRM Concepts and Cases / |
| Statement of responsibility, etc | ed. by Madhavi garikaparthi |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Hyderabad : |
| Name of publisher | ICFAI bBooks ; |
| Year of publication | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiv, 261 p. : |
| Other physical details | illustrations, |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes Bibliographic References related and Index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | section I: Understanding eCRM,<br/>Section II: eCRM Process and Tools,<br/>Section III: Cases in eCRM |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | e government |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Author 2/ Editor | ed. by garikaparthi, Madhavi |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 10/24/2006 | Received from Prof. Chetan Srivastav | 658.8 MAD | 33412 | 06/08/2020 | Books |
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