The CRM Project Management Handbook : building realistic expectations and managing risk / Michael Gentle.

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Material type: Text

TextLanguage: English Publication details: London ; Sterling, VA : Kogan Page, 2002.Description: xii, 227 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.812 GEN (Browse shelf(Opens below))	Available		31119

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Previous	658.812 DYC The crm handbook : a business guide to customer relationship management /	658.812 DYC The CRM handbook : a business guide to customer relationship management /	658.812 FRI Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /	658.812 GEN The CRM Project Management Handbook : building realistic expectations and managing risk /	658.812 GOL.C How to win customers	658.812 JOH Service operations management : improving service delivery /	658.812 JOH Service operations management : improving service delivery /	Next

Includes bibliographical references (p. [221]) and index.

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