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The crm handbook : a business guide to customer relationship management / Jill Dyché.

By: Dyché, jillMaterial type: Text

TextLanguage: English Series: Addison-Wesley information technology seriesPublisher: Boston : Addison Wesley, c2002Description: xxiv, 307 p. : ill. ; 24 cmISBN: 0201730626 (pbk. : recycled, acidfree paper)Subject(s): Customer relations -- ManagementDDC classification: 658.812

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.812 DYC (Browse shelf)	Checked out	11/15/2022	38994
Books	Institute of Public Enterprise, Library S Campus	658.812 DYC (Browse shelf)	Available		31151

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Includes bibliographical references (p. 281-286) and index.

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