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Crm at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.

By: Greenberg, paulMaterial type: Text

TextPublisher: New York : McGraw-Hill/Osborne, c2004Edition: 3rd edDescription: xviii, 670 p. : ill. ; 25 cmISBN: 0072231734Other title: Customer relationship management at the speed of lightSubject(s): Customer relations -- Management | Electronic commerceDDC classification: 658.8 Online resources: Click here to access online | Click here to access online | Click here to access online

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	Reference	658.8 GRE (Browse shelf)	Available		38910
Books	Institute of Public Enterprise, Library			Available		30327

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Includes index.

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