Total quality service / D.H. Stamatis.

By:

Stamatis, D. H

Material type: Text

TextLanguage: English Series: Encyclopaedia Total Quality Management SeriesPublication details: New Delhi : Vanity Books International, 1998.Description: xiii, 318 pages : illustrations ; 23 cmISBN:

8175140151

Subject(s):

Total quality management

DDC classification:

658.3 STA

Contents:

Quality -- Product versus service -- Communication and management -- Total quality service implementation strategy -- Teams and empowerment -- Conflict resolution -- Customer service and satisfaction -- Benchmarking -- Problem solving and tools used in TQS -- ISO and services.

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	Reference	658.3 STA (Browse shelf(Opens below))	1.1	Available		28578

St. Lucie Press Total quality management Series.

Quality --
Product versus service --
Communication and management --
Total quality service implementation strategy --
Teams and empowerment --
Conflict resolution --
Customer service and satisfaction --
Benchmarking --
Problem solving and tools used in TQS --
ISO and services.

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Total quality service / D.H. Stamatis.

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