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The crm handbook : a business guide to customer relationship management / Jill Dyché.
Material type:
TextLanguage: English Series: Addison-Wesley information technology seriesPublication details: Boston : Addison Wesley, c2002.Description: xxiv, 307 p. : ill. ; 24 cmISBN: - 0201730626 (pbk. : recycled, acidfree paper)
- 658.812 DYC
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Books | Institute of Public Enterprise, Library S Campus | 658.812 DYC (Browse shelf(Opens below)) | Available | 38994 | |
| Books | Institute of Public Enterprise, Library S Campus | 658.812 DYC (Browse shelf(Opens below)) | Available | 31151 |
Includes bibliographical references (p. 281-286) and index.
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