logo

Online Public Access Catalogue

Your search returned 2 results.

1.
Managing the Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler.

by Smith, Shaun | Wheeler, Joe.

Material type: Text Text Language: English Publisher: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002Availability: Items available for loan: Call number: 658.812 SMI (1).

2.
Winning on purpose : the unbeatable strategy of loving customers / Fred Reichheld with Darci Darnell and Maureen Burns, Bain & Company, Inc.

by Reichheld, Frederick F | Darnell, Darci | Burns, Maureen.

Material type: Text Text Publisher: Boston, MA : Harvard Business Review Press, [2021]Availability: Items available for loan: Call number: 658.812 REI (1).