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	1.	Service operations management : Improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- \| Clark, Graham, 1949- \| Shulver, Michael. Material type: Text Publisher: Chennai : Pearson, 2017Online access: Click here to access online Availability: Items available for loan: Call number: 658 JOH (1). Place hold Add to cart (remove)
	2.	Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- \| Clark, Graham, 1949- \| Shulver, Michael. Edition: Fourth edition.Material type: Text Publisher: India: Pearson; 2018Availability: Items available for loan: Call number: 658.812 JOH (3). Lists: New Arrivals- September 1st to 30th 2022. Place hold Add to cart (remove)