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1.
Service operations management : Improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by
Material type: Text Text
Publication details: Chennai : Pearson, 2017
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Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658 JOH.

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2.
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by
Edition: Fourth edition.
Material type: Text Text
Publication details: India: Pearson; 2018
Availability: Items available for loan: Institute of Public Enterprise, Library (3)Call number: 658.812 JOH, ...
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