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21.
Customer Satisfaction is Worthless, Customer Loyalty is Priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer. by
Material type: Text Text
Publication details: Austin, Tex. : Bard Press, c1998
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658.8'12 GIT.C.

22.
Customer driven services management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Response 19
Availability: Items available for loan: Institute of Public Enterprise, Library (1).

23.
Public services through private enterprise: micro-privatisation for improved delivery / Malcolm Harper by
Material type: Text Text
Language: English
Publication details: New Delhi Vistaar 2000
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 338.61 HAR.

24.
Financial Services Marketing / Tina Harrison by
Material type: Text Text
Language: English
Publication details: England : Pearson Education, 2000
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 332.10688 HAR.

25.
Knowledge networking :creating the collaborative enterprise / David J. Skyrme by
Material type: Text Text
Publication details: Boston Butterworth Heinemamm 2001
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658.4038 SKY.K.

26.
Financial and consultance services:issues in international trade / edited by V. L Rao and Jan Ter Wengel by
Material type: Text Text
Language: English
Publication details: NewDelhi Response 2000
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 382.45001 FIN.

27.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee by
Edition: 6th, 7th & 8th ed.
Material type: Text Text
Language: English
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2018
Online resources:
Availability: Items available for loan: Institute of Public Enterprise, Library (19)Call number: 658.8 LOV, ...

28.
Marketing Information Products and Services : a primer for librarians and information professionals editors by Abhinandan K. Jain ... [et al.]. by
Material type: Text Text
Language: English
Publication details: New Delhi : Tata McGraw-Hill Pub. Co., 1999
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 659.1'902 JAI.M.

29.
Telecom today application and management of information technology by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad Allied 2001
Availability: Items available for loan: Institute of Public Enterprise, Library (1).

30.
Financial services / M. Y. Khan by
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi ; New York : Tata McGraw-Hill, 2001
Availability: Items available for loan: Institute of Public Enterprise, Library (41)Call number: 332.1 KHA, ... Not available: Institute of Public Enterprise, Library: Checked out (1).

31.
Directory of social science libraries and information centres in India / editors, K.G. Tyagi, Nutan Johry. by
Material type: Text Text
Language: English
Publication details: New Delhi : National Social Science Documentation Centre, Indian Council of Social Science Research in association with Manak Publications, c2001
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 300.26.

32.
Operations Research on Spacing Methods : a study of operational efficiency of family planning programme in Rupnagar District, Punjab / B.L. Abbi ... [et al.]. by
Material type: Text Text
Language: English
Publication details: Chandigarh : Population Research Centre, Centre for Research in Rural and Industrial Development, 2000
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658.4 ABB.

33.
Financial Services : text, cases, and strategies / edited by P Mohana Rao; Raju L Hyderabad by
Material type: Text Text
Language: English
Publication details: New Delhi : Deep & Deep Publications, 2002
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 332.1 RAO.F.

34.
Library services -Handbook / Mahendra Nath by
Material type: Text Text
Language: English
Publication details: Jaipur Pointer 2001
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 026 NAT.

35.
Logistics / David J. Bloomberg [and] Stephen Lemay [and] Joe B. Hanna by
Material type: Text Text
Publication details: New Delhi PHI 2003
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658.5 BLO.

36.
Financial Services Without Borders : how to succeed in professional financial services / Greenwich Associates (Firm) by Series: Wiley finance series
Material type: Text Text
Language: English
Publication details: J. Wiley, New York : ©2001
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 332.1 GRE.F.

37.
Holding the state to account citizen monitoring in action / Samuel Paul by
Material type: Text Text
Publication details: Bangalore PAC 2002
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 350.7 PAU.H.

38.
Benchmarking urban services the second report card on bangalore by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bangalore PAC 2000
Availability: Items available for loan: Institute of Public Enterprise, Library (1).

39.
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy J. Friedman. by
Material type: Text Text
Language: English
Publication details: New Delhi : Viva Books Pvt. Ltd., 2004
Availability: Items available for loan: Institute of Public Enterprise, Library (1)Call number: 658.812 FRI.

40.
Proceedings of the International Conference, 2004 on Business & Finance. / ed. by Vunyale Narender; Hilda Amalraj; C Vijaychandra Kumar; Chandra Sekhar Mishra; D K Malhotra by
Edition: 1st ed.
Material type: Text Text
Language: English
Publication details: Hyderabad : ICFAI Books ; 2005
Availability: Items available for loan: Institute of Public Enterprise, Library (5)Call number: 657 NAR.B, ...

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