Contents Preface Chapter 1. Human Behavior at Work--With an Emphasis on Ethics Objectives A Case to Consider: The "Best Seller" Management Perspectives Ethical Issues and Social Responsibility Employee Dishonesty and Theft Summary Questions to Consider Chapter Case: Decisions, Decisions Glossary Chapter 2. Diversity and Inequity in the Workplace Objectives A Case to Consider: Ellen Crenshaw--A Dissatisfied Banker Four American Generations Gender: Women As a Minority Older Workers As an Age Minority Younger Employee--Their Strengths and Weaknesses Minorities Based upon Race What Can Be Done? Workers with Disabilities Employees with AIDS Steps Toward Equity Summary Questions to Consider Chapter Case: A New Breed of Nurse Glossary Chapter 3. Globalization and Its Effects Objectives A Case to Consider: I Need Advice! A Managerial Challenge--The Multinational Movement Cultural Values Societal Procedures and Methods Multinational Language and Communication Summary Questions to Consider Chapter Case: Case of the Wrong Mangoes Glossary Chapter 4. Organizational Culture--The Planned, Structured Side Objectives A Case to Consider: Fairfields Nursing Home The Culture of the Organization The Right Structure for an Organization to Have Contemporary Happenings in Organizational Composition Summary Questions to Consider Chapter Case: Changes at Barbados Airlines Glossary Chapter 5. Organizational Culture--The Informal Organization and Power and Politics Objectives A Case to Consider: The Three Night Custodians Organizational Culture and Cultural Realities Overcoming a Faulty Culture Management's Relationship to the Informal Organization Power: For Managers Only? A Dirty Word? Summary Questions to Consider Chapter Case: Marley Printing Company Glossary Chapter 6. What Good Are Groups, Anyway? Objectives A Case to Consider: O'Keefe--The Director Who Wants a Group Decision Formal Groups and Teams Traditional Groups and Teams Nontraditional Groups Team Building and Problem Solving Summary Questions to Consider Chapter Case: The Arrogant Architects Glossary Chapter 7. The Physical Surroundings of the Workplace Objectives A Case to Consider: The Superior Insurance Company Effects of Nature--Temperature and Humidity The Impact of Visual Stimuli Auditory Factors--The Effects of Noise Physical Location and Placement The Status Impact of Physical Climate Smoking in the Workplace Summary Questions to Consider Chapter Case: The Casino Crazies Glossary Chapter 8. Perception and the Individual Objectives A Case to Consider: David Addison--An Unexpected Success Story What You See Is What You Get Perceptions About Self and Others Role Perception Perception of Who Controls Outcomes (Locus of Control) The Pygmalion Effect--Improving Performance Through Perception Summary Questions to Consider Chapter Case: The State Highway Review Board Glossary Chapter 9. Personal Needs in the Workplace Objectives A Case to Consider: Lisa Lanigan, CPA Can My Job Give Me What I Want? Needs Theories Specific Human Needs The Degree of Need Fulfillment and the Urgency of Needs Discovering the Current Needs of Workers Summary Questions to Consider Chapter Case: Motivational Problems at the Environmental Improvement Unit Glossary Chapter 10. The Role of Leadership in the Organization Objectives A Case to Consider: Ted Gunderson--The Construction Supervisor How We Got Where We Are Today Flexible L