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Customer Relationship Management : how to turn a good business into a great one! / Graham Roberts-Phelps.

By: Roberts-Phelps, GrahamMaterial type: Text

TextPublisher: London : Hawksmere, 2001Description: 230 p. : ill. ; 22 cmISBN: 185418119X (pbk.)Subject(s): Relationship marketing | Customer relations -- ManagementDDC classification: 658.812

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.812 ROB (Browse shelf)	Available		31772

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Previous	658.812 MET Successful service operations management. /	658.812 MET Successful service operations management. /	658.812 REI Winning on purpose : the unbeatable strategy of loving customers /	658.812 ROB Customer Relationship Management : how to turn a good business into a great one! /	658.812 SMI Managing the Customer Experience : turning customers into advocates /	658.812 SRI Customer relationship management /	658.812 UPP.C Customer relationship management in Indian banking industry /	Next

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