Total Performance Scorecard : redefining management to achieve performance with integrity / Hubert K. Rampersad ; with a foreword by Dorothy A. Leonard.
Material type:
TextLanguage: English Publisher: New Delhi : Elsevier , 2003Description: xx, 332 pages : illustrations ; 25 cmISBN: 8181473272Subject(s): Total quality management | Performance -- Measurement | Employee motivationDDC classification: 658.312 | Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | Institute of Public Enterprise, Library S Campus | 658.312 RAM.T (Browse shelf) | Available | 31745 |
Preface1. IntroductionPart one: The Foundations of Total Performance Scorecard2. Total Performance ScorecardThe TPS-ConceptThe Balanced ScorecardThe TPS-Cycle3. Formulating the Balanced ScorecardFormulating the Personal Balanced ScorecardFormulating the Organizational Balanced Scorecard4. Communicating with and Linking the Balanced Scorecard Communicating the Balanced ScorecardLinking the Balanced Scorecard5. ImprovingProcess SelectionProcess EvaluationProcess ImprovementPersonal Improvement6. DevelopingIntroductionResult Planning Coaching Appraisal Job-Oriented Competence Development7. Reviewing and Learning Reviewing LearningPart two: Organizational Requirements8. TeamworkTeam Composition, Team Roles and Core QualitiesTeam DevelopmentInterpersonal communication Coaching of Team Members Leadership Styles Effective Meeting Team Review9. Organization for Continuous Improvement Improvement Teams Improvement Circles10. Managing Change11. Organizational CultureEpilogueAppendix I: Appraisal Forms Business JetAppendix II: 360 - Feedback Business JetAppendix III: TPS-Quick Scans ReferencesIndex
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