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Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens.

By: Kotler, PhilipContributor(s): Bowen, John, 1948- | Makens, James CMaterial type: Text

TextLanguage: English Publisher: Upper Saddle River, NJ : Prentice Hall, c1999Edition: 2nd edDescription: xv, 800 pages : color illustrations ; 26 cmISBN: 0130807958Subject(s): Hospitality industry -- Marketing | Tourism -- MarketingDDC classification: 658.8

Contents:

1. Introduction : marketing for hospitality and tourism. -- 2. Service characteristics of hospitality and tourism marketing. -- 3. The role of marketing in strategic planning. -- 4. The marketing environment. -- 5. Marketing information systems and marketing research. -- 6. Consumer markets and consumer buying behavior. -- 7. Organizational buyer behavior of group market. -- 8. Market segmentation, targeting, and positioning. -- 9. Designing and managing products. -- 10. Internal marketing. -- 11. Building customer loyalty through quality. -- 12. Pricing products : pricing considerations, approaches, and strategy. -- 13. Distribution channels. -- 14. Promoting products : communication and promotion policy. -- 15. Promoting products : advertising, direct marketing, and sales promotion. -- 16. Promoting products : public relations. -- 17. Professional sales. -- 18. Destination marketing. -- 19. Next year's marketing plan. -- Case studies.

Summary: "Philip Kotler, one of the world's foremost authorities on marketing, along with hospitality marketing experts John Bowen and James Makens bring their knowledge of the industry to the pages of Marketing for Hospitality and Tourism, 2/e. The authors' understanding of the industry provides for a very readable and extremely practical text. Introductory students and experienced managers alike will find this book a useful tool, providing a strong foundation for hospitality marketing decision-making and know-how. Book jacket."--Jacket.

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.8 KOT (Browse shelf)	Available		31150

Includes bibliographical references and index.

1. Introduction : marketing for hospitality and tourism. --
2. Service characteristics of hospitality and tourism marketing. --
3. The role of marketing in strategic planning. --
4. The marketing environment. --
5. Marketing information systems and marketing research. --
6. Consumer markets and consumer buying behavior. --
7. Organizational buyer behavior of group market. --
8. Market segmentation, targeting, and positioning. --
9. Designing and managing products. --
10. Internal marketing. --
11. Building customer loyalty through quality. --
12. Pricing products : pricing considerations, approaches, and strategy. --
13. Distribution channels. --
14. Promoting products : communication and promotion policy. --
15. Promoting products : advertising, direct marketing, and sales promotion. --
16. Promoting products : public relations. --
17. Professional sales. --
18. Destination marketing. --
19. Next year's marketing plan. --
Case studies.

"Philip Kotler, one of the world's foremost authorities on marketing, along with hospitality marketing experts John Bowen and James Makens bring their knowledge of the industry to the pages of Marketing for Hospitality and Tourism, 2/e. The authors' understanding of the industry provides for a very readable and extremely practical text. Introductory students and experienced managers alike will find this book a useful tool, providing a strong foundation for hospitality marketing decision-making and know-how. Book jacket."--Jacket.

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