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Customer Satisfaction is Worthless, Customer Loyalty is Priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer.

By: Gitomer, Jeffrey HMaterial type: Text

TextPublisher: Austin, Tex. : Bard Press, c1998Description: 288 pISBN: 188516730XSubject(s): Customer loyalty | Consumer satisfaction | Customer services | Customer relationsDDC classification: 658.8'12

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.8'12 GIT.C (Browse shelf)	Available		29100

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Previous	658.8'02 XAV Strategic marketing : a guide for developing sustainable competitive advantage /	658.8'02 XAV Strategic marketing : a guide for developing sustainable competitive advantage /	658.8'1 FUT Sales management : teamwork, leadership, and technology /	658.8'12 GIT.C Customer Satisfaction is Worthless, Customer Loyalty is Priceless : how to make customers love you, keep them coming back and tell everyone they know /	658.8'12 KAT How to turn customer service into customer sales/	658.8'12 LOO.S Services Management : an integrated approach /	658.8'27 AAK.B Building Strong Brands /	Next

Includes index.

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