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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

By: Contributor(s): Material type: TextTextPublication details: Boston, Mass. : Harvard Business School Press, 2001Description: xviii, 323 p. : ill. ; 24 cmISBN:
  • 1578516870
  • 9781578516872
Subject(s): DDC classification:
  • 658.4 REI
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Item type Current library Call number Status Barcode
Books Institute of Public Enterprise, Library S Campus 658.4 REI (Browse shelf(Opens below)) Available 50284

Includes bibliographical references and index.

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