pt. 1. Beyond expertise. The new yardstick
Competencies of the stars
The hard case for soft skills
pt. 2. Self-mastery. The inner rudder
Self-control
What moves us
pt. 3. People skills. Social radar
The arts of influence
Collaboration, teams, and the group IQ
pt. 4. New model of learning. The billion-dollar mistake
Best practices
pt. 5. Emotionally intelligent organization.
Taking the organizational pulse
The heart of the performance
Some final thoughts

The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered." "For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today--and the future.