Includes index.

Why feedback matters
What makes feedback effective?
Overcoming your fear of giving feedback
Choosing when to give feedback
Identify the right situations
Time the feedback
Conducting a feedback discussion
Plan the interaction
Initiate the exchange
Engage in dialogue
Developing an action plan
Specify next steps
Follow up
Handling difficult feedback situations
Dealing with noncommunicators
Managing potentially volatile encounters
Giving feedback to high performers
Giving corrective feedback to your boss
Creating a receptive climate for feedback
Make feedback a priority
Give positive feedback publically
Empower everyone

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results