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The CRM handbook : a business guide to customer relationship management / Jill Dyche

By: Material type: TextTextSeries: Addison-Wesley information technology seriesPublication details: New Delhi : Pearson education, 2002.Description: xxiv, 307p. ill; 24 cmISBN:
  • 9788178085685
Subject(s): DDC classification:
  • 658.812 DYC
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