Dyche, Jill.
The CRM handbook : a business guide to customer relationship management / Jill Dyche - New Delhi : Pearson education, 2002. - xxiv, 307p. ill; 24 cm. - Addison-Wesley information technology series .
9788178085685
Customer relation
Electronic commerce
Sales management
658.812 / DYC
The CRM handbook : a business guide to customer relationship management / Jill Dyche - New Delhi : Pearson education, 2002. - xxiv, 307p. ill; 24 cm. - Addison-Wesley information technology series .
9788178085685
Customer relation
Electronic commerce
Sales management
658.812 / DYC