Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By:

Johnston, Robert, 1953-

Contributor(s):

Material type: Text

TextPublication details: India: Pearson; 2018.Edition: Fourth editionDescription: xxii, 462 pages : illustrations ; 27 cmISBN:

9789386873309

Subject(s):

Service industries -- Management

DDC classification:

658.812 JOH

List(s) this item appears in: New Arrivals- September 1st to 30th 2022

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Holdings
Item type	Current library	Call number	Status	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.812 JOH (Browse shelf(Opens below))	Available	46423
Books	Institute of Public Enterprise, Library S Campus	658.812 JOH (Browse shelf(Opens below))	Available	46424
Books	Institute of Public Enterprise, Library S Campus	658.812 JOH (Browse shelf(Opens below))	Available	46425

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

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