Case studies. Chapter 1 Nature and concept of HRM : Diva Skin Clinic ; Aditya Communications, Ltd. ; Regal pharmaceuticals --
Chapter 2 HRM in dynamic environment : IndTel India Pvt. Ltd. ; Zentech Limited ; Akarsh Electronics --
Chapter 3 Strategic human resource management : Reducing costs at BizTech --
Chapter 4 Human resource planning : Neo Ventures BPO ; Reliance Energy Ltd. ; Chapter 5 Job analysis and design : Customer Concepts Pvt. Limited ; Applied Psychological Techniques, Inc. ; Job Analysis : The Kentucky State Police --
Chapter 6 Recruitment and retention : Recruitment and retention in Sitel India ; Recruitment and retention in a medium sized company ; Premier Chemicals --
Chapter 7 Employee selection : Employee selection process in ITES sector --
HSBC GR ; Tata Consultancy Services --
Chapter 8 Placement procedures : Induction issues in an Indian BPO --
Firstnet ; Induction in industry ; LeasePlan Corporation --
Chapter 9 Career development : Career development issues in XYZ bank ; Work culture : HCL Perot Systems --
Chapter 10 Training and development : Training and development in Aegis BPO Ltd. ; Hindustan Aeronautics Limited (HAL) ; Coal India Limited ; SchoolNet India Ltd. --
Chapter 11 Developing managers : Talent assessment framework in HSBC Global Resourcing ; Executive development and the Fates ; Role of the manager in IBM --
Chapter 12 Need and importance of performance appraisal : Performance appraisal in an Indian BPO ; Executive development and performance ; Aditya Communications ; Performance appraisal system and the Cyprus Civil Service --
Chapter 13 E-HRM : HRIS in Mobitel Pvt. Ltd. --
Chapter 14 Employee motivation, incentive plans, and fringe benefits : Employee motivation in Indian Chemical Industries Limited ; Best practices --
SmithKline Beecham Pharmaceuticals --
Chapter 15 Compensation packages and the wages and bonus act : Compensation in Chennai Plastics Ltd. ; The search than went wrong ; Innovating consulting limited --
Chapter 16 Industrial relations and issues : Industrial relations and Mumbai Textiles Pvt. Limited ; Vysya Bank ; Amazon Textiles ; Super Spinning Mills ; Andhra Pradesh State Road Transport Corporation --
Chapter 17 Collective bargaining and workers' participation in management : Collective bargaining in Shiram Logistics ; The battle in Seattle ; Employee participation --
a vital aspect of total quality management ; Carris Reels --
Chapter 18 Managing employee safety and health : Employee safety in Indian Dynamites Limited ; Unilever, UK : safety in action ; Health and safety in MFI Furniture Group, UK --
Chapter 19 Knowledge management : Knowledge management in Indisys Ltd. ; Organizational change and information technology --
Chapter 20 Human resource accounting and audit : NovoNordisk --
employment rehabilitation policy ; Fredericksborg County --
a better working life ; Skandia : reporting intellectual capital ; Environmental Protection Agency : agency annual report ; The Body Shop : use of surveys ; HR accounting and audit in South Indian Cements Ltd. --
Chapter 21 Leadership, values, and corporate social responsibility : Leadership challenges in Canaracola Company ; Lisa's story ; Leadership development that works : Aon Consulting ; Woolworths Group in Asia ; WWF and the APP Partnership : a lesson learnt ; Bovince : a small and medium sized enterprise --
Chapter 22 International HRM : Managing across borders.