Total quality and organization development by William M. Lindsay, Joseph A. Petrick.

By:

Lindsay, William M

Contributor(s):

Petrick, Joseph A

Material type: Text

TextLanguage: English Series: Encyclopaedia of Total Quality Management SeriesPublication details: New Delhi : Vanity Books International, 1999.Description: xvii, 390 pages : illustrations ; 24 cmISBN:

8175140275

Subject(s):

DDC classification:

658.3 LIN

Contents:

1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process.

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	Reference	658.3 LIN (Browse shelf(Opens below))	1.1	Available		28577

St. Lucie Press total quality series.

1. Why Total Quality and Organization Development? --
2. Overview of Total Quality --
3. Customer Satisfaction: TQ and OD Strategy Dimensions --
4. Continuous Improvement: TQ and OD Process Dimensions --
5. Speaking with Facts: TQ and OD Project Dimensions --
6. Respect for People: TQ and OD Performance Dimensions --
7. Total Quality OD Implementation: The Transforming Process.

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Total quality and organization development by William M. Lindsay, Joseph A. Petrick.

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