Total quality and organization development
Lindsay, William M.
Total quality and organization development by William M. Lindsay, Joseph A. Petrick. - New Delhi : Vanity Books International, 1999. - xvii, 390 pages : illustrations ; 24 cm. - Encyclopaedia of Total Quality Management Series. .
St. Lucie Press total quality series.
1. Why Total Quality and Organization Development? --
2. Overview of Total Quality --
3. Customer Satisfaction: TQ and OD Strategy Dimensions --
4. Continuous Improvement: TQ and OD Process Dimensions --
5. Speaking with Facts: TQ and OD Project Dimensions --
6. Respect for People: TQ and OD Performance Dimensions --
7. Total Quality OD Implementation: The Transforming Process.
8175140275
Total quality management.
Organizational change.
658.3 / LIN
Total quality and organization development by William M. Lindsay, Joseph A. Petrick. - New Delhi : Vanity Books International, 1999. - xvii, 390 pages : illustrations ; 24 cm. - Encyclopaedia of Total Quality Management Series. .
St. Lucie Press total quality series.
1. Why Total Quality and Organization Development? --
2. Overview of Total Quality --
3. Customer Satisfaction: TQ and OD Strategy Dimensions --
4. Continuous Improvement: TQ and OD Process Dimensions --
5. Speaking with Facts: TQ and OD Project Dimensions --
6. Respect for People: TQ and OD Performance Dimensions --
7. Total Quality OD Implementation: The Transforming Process.
8175140275
Total quality management.
Organizational change.
658.3 / LIN
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