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Total quality and organization development by William M. Lindsay, Joseph A. Petrick.

By: Contributor(s): Material type: TextTextLanguage: English Series: Encyclopaedia of Total Quality Management SeriesPublication details: New Delhi : Vanity Books International, 1999.Description: xvii, 390 pages : illustrations ; 24 cmISBN:
  • 8175140275
Subject(s): DDC classification:
  • 658.3 LIN
Contents:
1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process.
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Holdings
Item type Current library Collection Call number Vol info Status Date due Barcode
Books Institute of Public Enterprise, Library S Campus Reference 658.3 LIN (Browse shelf(Opens below)) 1.1 Available 28577

St. Lucie Press total quality series.

1. Why Total Quality and Organization Development? --
2. Overview of Total Quality --
3. Customer Satisfaction: TQ and OD Strategy Dimensions --
4. Continuous Improvement: TQ and OD Process Dimensions --
5. Speaking with Facts: TQ and OD Project Dimensions --
6. Respect for People: TQ and OD Performance Dimensions --
7. Total Quality OD Implementation: The Transforming Process.

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