Total quality and organization development by William M. Lindsay, Joseph A. Petrick.
Material type: TextLanguage: English Series: Encyclopaedia of Total Quality Management SeriesPublication details: New Delhi : Vanity Books International, 1999.Description: xvii, 390 pages : illustrations ; 24 cmISBN:- 8175140275
- 658.3 LIN
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Institute of Public Enterprise, Library S Campus | Reference | 658.3 LIN (Browse shelf(Opens below)) | 1.1 | Available | 28577 |
St. Lucie Press total quality series.
1. Why Total Quality and Organization Development? --
2. Overview of Total Quality --
3. Customer Satisfaction: TQ and OD Strategy Dimensions --
4. Continuous Improvement: TQ and OD Process Dimensions --
5. Speaking with Facts: TQ and OD Project Dimensions --
6. Respect for People: TQ and OD Performance Dimensions --
7. Total Quality OD Implementation: The Transforming Process.
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