Difficult conversations : (Record no. 23695)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02403nam a22002057a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780670921348 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.45 |
| Item number | STO |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Author name | Stone, Douglas |
| 245 ## - TITLE STATEMENT | |
| Title | Difficult conversations : |
| Sub Title | how to discuss what matters most / |
| Statement of responsibility, etc | Douglas Stone, Bruce Patton, Sheila Heen. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Portfolio : |
| Name of publisher | London , |
| Year of publication | 2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxxiii, 315 pages ; |
| Dimensions | 20 cm |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The problem<br/>1. Sort out the three conversations<br/>Shifting to a learning stance<br/>The "what happened?" conversation<br/>2. Stop arguing about who's right : explore each other's stories<br/>3. Don't assume they meant it : disentangle intent from impact<br/>4. Abandon blame : map the contribution system<br/>The feelings conversation<br/>5. Have your feelings (or they will have you)<br/>The identity conversation<br/>6. Ground your identity : ask yourself what's at stake<br/>Create a learning conversation<br/>7. What's your purpose? : When to raise it and when to let go<br/>8. Getting started : begin from the third story<br/>9. Learning : listen from the inside out<br/>10. Expression : speak for yourself with clarity and power<br/>11. Problem-solving : take the lead<br/>12. Putting it all together<br/>Ten questions people ask about Difficult conversations |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favor or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Case Studies |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Communication in management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Author 2/ Editor | Patton, Bruce |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Author 2/ Editor | Heen, Sheila |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Bill Date | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/02/2025 | Laxmi Book Distributors | 699.00 | 28-12-2024 | 658.45 STO | 49251 | 01/02/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/02/2025 | Laxmi Book Distributors | 699.00 | 28-12-2024 | 658.45 STO | 49252 | 01/02/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/02/2025 | Laxmi Book Distributors | 699.00 | 28-12-2024 | 658.45 STO | 49253 | 01/02/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/02/2025 | Laxmi Book Distributors | 699.00 | 28-12-2024 | 658.45 STO | 49254 | 01/02/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/02/2025 | Laxmi Book Distributors | 699.00 | 28-12-2024 | 658.45 STO | 49255 | 01/02/2025 | Books |
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