Tourism, transport and travel management/
Dileep, M.R
Tourism, transport and travel management/ M.R Dileep. - New York: Rutledge, 2019. - xxi, 470 pages; illu; 24 cm.
Include Bibliography and index.
1 Travel and tourism: an introduction
1.1 Introduction
1.2 Travel: the fundamental element of tourism
1.3 Tourism: the concept and definitions
1.4 Traveller, visitor, excursionist and tourist
1.5 Basic classifications of tourism
1.6 Evolution of tourism
1.7 Travel motivations
1.8 Why tourism is promoted
1.9 Tourism industry
1.10 Tourism industry: the structure and the components
1.11 Summary
Review questions
References
2 Transport and tourism
2.1 Introduction
2.2 Transport: elements, types and linkages
2.3 Tourism and transport: the interrelationship
2.4 Role of transport in tourism
2.5 Transport: from a geographical perspective
2.6 Accessibility and tourism transport
2.7 Multimodal transport for tourism
2.8 Tourism transport: nature and types
2.9 Factors influencing tourist transport selection
2.10 Tourism demand and transport
2.11 Summary
Review questions
References
Part II Air transport
3 Introduction to air transportation
3.1 Introduction
3.2 Types of aviation
3.3 Air transportation system
3.4 History of air transportation
3.5 International regulations
3.6 Standardization in air transportation
3.7 Safety and security
3.8 Summary
Review questions
References
4 Airport
4.1 Introduction
4.2 Concept and definition of airport
4.3 Functions and roles of an airport
4.4 Evolution of modern airports
4.5 Socioeconomic significance
4.6 Airport product and customers
4.7 Revenue sources
4.8 Airport ownership and privatization
4.9 Structure of an airport
4.10 Certification and regulations of airports. 4.11 Organization and personnel
4.12 Airport codes
4.13 Challenges
4.14 Summary
Review questions
References
5 Airport operations
5.1 Introduction
5.2 Ground handling
5.3 Ground handling equipment
5.4 Passenger handling
5.5 Baggage handling
5.6 Air navigation services
5.7 Air cargo operation
5.8 Summary
Review questions
References
6 Airline management
6.1 Introduction
6.2 Airline industry
6.3 Characteristics
6.4 Airline consumers and tourists
6.5 Airline product
6.6 Types of airlines
6.7 Major airline functions
6.8 Passenger processing and flight operation
6.9 Aircraft maintenance
6.10 Classes of service
6.11 Airline personnel and organization
6.12 Common industry practices
6.13 Marketing mix in airlines
6.14 Summary
Review questions
References
Part III Land and water transportation
7 Land transport and tourism
7.1 Introduction
7.2 Road transportation and tourism
7.3 Motor coach tourism
7.4 Automobiles and tourism
7.5 Car rental
7.6 Rail transport
7.7 Rail tourism
7.8 Venice SimplonOrientExpress
7.9 Blue Train
7.10 Summary
Review questions
References
8 Cruise tourism
8.1 Introduction
8.2 Water transportation
8.3 Water transport and tourism
8.4 Cruise tourism
8.5 Trends in cruise tourism
8.6 Why cruise tourism?
8.7 Evolution of modern cruises
8.8 Onboard facilities and services
8.9 Types of cruises
8.10 Cruise destinations
8.11 Demand and supply
8.12 Cruise organization and personnel
8.13 Marketing and distribution
8.14 Environmental concerns of cruise tourism
8.15 Other water transport services in tourism
8.16 Summary
Review questions
References
Part IV Travel intermediation
9 Travel intermediaries
9.1 Introduction
9.2 Distribution channels. 9.3 Tourism distribution
9.4 Functions of distribution channels in tourism
9.5 Levels of distribution
9.6 Intermediaries in tourism
9.7 Why intermediaries are important in tourism
9.8 Reason for decline of intermediaries
9.9 Intermediaries and benefits
9.10 Types of tourism intermediaries
9.11 The challenge of disintermediation and reintermediation
9.12 Summary
Review questions
References
10 Travel agency management
10.1 Introduction
10.2 Travel agency: different perspectives
10.3 Types of travel agencies
10.4 Functions and activities of travel agents
10.5 Organization and management
10.6 Billing and Settlement Plan
10.7 Summary
Review questions
References
11 Travel distribution systems
11.1 Introduction
11.2 Electronic distribution
11.3 New Distribution Capability
11.4 Computer reservation systems
11.5 Evolution and growth of CRS and GDS
11.6 CRS and informationbased strategies
11.7 Global distribution systems
11.8 Major global distribution systems
11.9 GDS new entrants
11.10 Airline reservation systems
11.11 Online travel agents
11.12 Mobile travel agents
11.13 Destination information systems
11.14 Other online intermediaries
11.15 Hospitality distribution
11.16 Summary
Review questions
References
Part V Tour operation business
12 The business of tour operation
12.1 Introduction
12.2 Tour operation: the concept
12.3 Reasons for starting a tour operation business
12.4 Evolution of tour operation
12.5 Tour operation: the product, suppliers and the consumer
12.6 Types of tour operators
12.7 Contributions and benefits of tour operation
12.8 Disadvantages
12.9 Tour operation and risks
12.10 Organizational structure
12.11 Business environments and influence. 12.12 Growth and emergence of largescale tour operators
12.13 Summary
Review questions
References
13 Package tours
13.1 Introduction
13.2 Tour classification
13.3 Tours based on mode of transport
13.4 Business tours
13.5 Package tours
13.6 Elements of a package tour
13.7 Package tour: planning and designing
13.8 Capacity planning and negotiation
13.9 Costing and pricing
13.10 Summary
Review questions
References
14 Tour marketing
14.1 Introduction
14.2 Tour brochures
14.3 Market segmentation and target market
14.4 Tourist buying behaviour and the role of tour operators
14.5 Image, branding and positioning
14.6 Marketing mix
14.7 Distribution system
14.8 Summary
Review questions
References
15 Pretour preparations
15.1 Introduction
15.2 Tour booking and administration
15.3 Travel documents
15.4 Tour manager briefing
15.5 Predeparture meeting
15.6 Departure procedure at the airport
15.7 Summary
Review questions
References
16 Managing the tour
16.1 Introduction
16.2 Arrival procedures
16.3 Handling emergencies
16.4 Posttour activities
16.5 Overseas tour representatives
16.6 Tour guiding
16.7 Need of quality and customer satisfaction
16.8 Summary
Review questions
References
Part VI Impacts and prospects
17 Impacts of travel and tourism
17.1 Introduction
17.2 Environmental impacts of aviation
17.3 Economic impacts of tourism
17.4 Social consequences
17.5 Cultural impacts
17.6 Environmental impacts of tourism
17.7 Summary
Review questions
References
18 The prospects
18.1 Introduction
18.2 Carbon emissions reduction strategies in the aviation sector
18.3 Sustainable tourism development
18.4 Carrying capacity
18.5 Environmental impact assessment. 18.6 Environmental auditing
18.7 Visitor management
18.8 Growth of travel and tourism and the challenges
18.9 Crisis management
18.10 Summary
Review questions
References
Index
9781138557444
Tourism--Management.
Transportation--Passenger traffic.
338.4 / DIL
Tourism, transport and travel management/ M.R Dileep. - New York: Rutledge, 2019. - xxi, 470 pages; illu; 24 cm.
Include Bibliography and index.
1 Travel and tourism: an introduction
1.1 Introduction
1.2 Travel: the fundamental element of tourism
1.3 Tourism: the concept and definitions
1.4 Traveller, visitor, excursionist and tourist
1.5 Basic classifications of tourism
1.6 Evolution of tourism
1.7 Travel motivations
1.8 Why tourism is promoted
1.9 Tourism industry
1.10 Tourism industry: the structure and the components
1.11 Summary
Review questions
References
2 Transport and tourism
2.1 Introduction
2.2 Transport: elements, types and linkages
2.3 Tourism and transport: the interrelationship
2.4 Role of transport in tourism
2.5 Transport: from a geographical perspective
2.6 Accessibility and tourism transport
2.7 Multimodal transport for tourism
2.8 Tourism transport: nature and types
2.9 Factors influencing tourist transport selection
2.10 Tourism demand and transport
2.11 Summary
Review questions
References
Part II Air transport
3 Introduction to air transportation
3.1 Introduction
3.2 Types of aviation
3.3 Air transportation system
3.4 History of air transportation
3.5 International regulations
3.6 Standardization in air transportation
3.7 Safety and security
3.8 Summary
Review questions
References
4 Airport
4.1 Introduction
4.2 Concept and definition of airport
4.3 Functions and roles of an airport
4.4 Evolution of modern airports
4.5 Socioeconomic significance
4.6 Airport product and customers
4.7 Revenue sources
4.8 Airport ownership and privatization
4.9 Structure of an airport
4.10 Certification and regulations of airports. 4.11 Organization and personnel
4.12 Airport codes
4.13 Challenges
4.14 Summary
Review questions
References
5 Airport operations
5.1 Introduction
5.2 Ground handling
5.3 Ground handling equipment
5.4 Passenger handling
5.5 Baggage handling
5.6 Air navigation services
5.7 Air cargo operation
5.8 Summary
Review questions
References
6 Airline management
6.1 Introduction
6.2 Airline industry
6.3 Characteristics
6.4 Airline consumers and tourists
6.5 Airline product
6.6 Types of airlines
6.7 Major airline functions
6.8 Passenger processing and flight operation
6.9 Aircraft maintenance
6.10 Classes of service
6.11 Airline personnel and organization
6.12 Common industry practices
6.13 Marketing mix in airlines
6.14 Summary
Review questions
References
Part III Land and water transportation
7 Land transport and tourism
7.1 Introduction
7.2 Road transportation and tourism
7.3 Motor coach tourism
7.4 Automobiles and tourism
7.5 Car rental
7.6 Rail transport
7.7 Rail tourism
7.8 Venice SimplonOrientExpress
7.9 Blue Train
7.10 Summary
Review questions
References
8 Cruise tourism
8.1 Introduction
8.2 Water transportation
8.3 Water transport and tourism
8.4 Cruise tourism
8.5 Trends in cruise tourism
8.6 Why cruise tourism?
8.7 Evolution of modern cruises
8.8 Onboard facilities and services
8.9 Types of cruises
8.10 Cruise destinations
8.11 Demand and supply
8.12 Cruise organization and personnel
8.13 Marketing and distribution
8.14 Environmental concerns of cruise tourism
8.15 Other water transport services in tourism
8.16 Summary
Review questions
References
Part IV Travel intermediation
9 Travel intermediaries
9.1 Introduction
9.2 Distribution channels. 9.3 Tourism distribution
9.4 Functions of distribution channels in tourism
9.5 Levels of distribution
9.6 Intermediaries in tourism
9.7 Why intermediaries are important in tourism
9.8 Reason for decline of intermediaries
9.9 Intermediaries and benefits
9.10 Types of tourism intermediaries
9.11 The challenge of disintermediation and reintermediation
9.12 Summary
Review questions
References
10 Travel agency management
10.1 Introduction
10.2 Travel agency: different perspectives
10.3 Types of travel agencies
10.4 Functions and activities of travel agents
10.5 Organization and management
10.6 Billing and Settlement Plan
10.7 Summary
Review questions
References
11 Travel distribution systems
11.1 Introduction
11.2 Electronic distribution
11.3 New Distribution Capability
11.4 Computer reservation systems
11.5 Evolution and growth of CRS and GDS
11.6 CRS and informationbased strategies
11.7 Global distribution systems
11.8 Major global distribution systems
11.9 GDS new entrants
11.10 Airline reservation systems
11.11 Online travel agents
11.12 Mobile travel agents
11.13 Destination information systems
11.14 Other online intermediaries
11.15 Hospitality distribution
11.16 Summary
Review questions
References
Part V Tour operation business
12 The business of tour operation
12.1 Introduction
12.2 Tour operation: the concept
12.3 Reasons for starting a tour operation business
12.4 Evolution of tour operation
12.5 Tour operation: the product, suppliers and the consumer
12.6 Types of tour operators
12.7 Contributions and benefits of tour operation
12.8 Disadvantages
12.9 Tour operation and risks
12.10 Organizational structure
12.11 Business environments and influence. 12.12 Growth and emergence of largescale tour operators
12.13 Summary
Review questions
References
13 Package tours
13.1 Introduction
13.2 Tour classification
13.3 Tours based on mode of transport
13.4 Business tours
13.5 Package tours
13.6 Elements of a package tour
13.7 Package tour: planning and designing
13.8 Capacity planning and negotiation
13.9 Costing and pricing
13.10 Summary
Review questions
References
14 Tour marketing
14.1 Introduction
14.2 Tour brochures
14.3 Market segmentation and target market
14.4 Tourist buying behaviour and the role of tour operators
14.5 Image, branding and positioning
14.6 Marketing mix
14.7 Distribution system
14.8 Summary
Review questions
References
15 Pretour preparations
15.1 Introduction
15.2 Tour booking and administration
15.3 Travel documents
15.4 Tour manager briefing
15.5 Predeparture meeting
15.6 Departure procedure at the airport
15.7 Summary
Review questions
References
16 Managing the tour
16.1 Introduction
16.2 Arrival procedures
16.3 Handling emergencies
16.4 Posttour activities
16.5 Overseas tour representatives
16.6 Tour guiding
16.7 Need of quality and customer satisfaction
16.8 Summary
Review questions
References
Part VI Impacts and prospects
17 Impacts of travel and tourism
17.1 Introduction
17.2 Environmental impacts of aviation
17.3 Economic impacts of tourism
17.4 Social consequences
17.5 Cultural impacts
17.6 Environmental impacts of tourism
17.7 Summary
Review questions
References
18 The prospects
18.1 Introduction
18.2 Carbon emissions reduction strategies in the aviation sector
18.3 Sustainable tourism development
18.4 Carrying capacity
18.5 Environmental impact assessment. 18.6 Environmental auditing
18.7 Visitor management
18.8 Growth of travel and tourism and the challenges
18.9 Crisis management
18.10 Summary
Review questions
References
Index
9781138557444
Tourism--Management.
Transportation--Passenger traffic.
338.4 / DIL
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