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Strategic service management: beyond the moment of truth /

Strategic service management: beyond the moment of truth / edited by Denis Boyle - Oxford Pergamon Press 1990 - v,135p ill; 29cm

ISBN: 0080377521

Subjects--Topical Terms:
Service industries--Management
Strategic planning

Dewey Class. No.: 658.401 / STR

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Strategic service management: beyond the moment of truth /

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